Reference

Privacy Policy at opesia sdy Explained

At opesia sdy, every piece of information you share — from your account registration details to your DANA or OVO transaction records — is handled with clear, documented…

Account data protectedDANA & OVO transactions encryptedGoPay & QRIS records securedData deletion on requestIndonesia-specific data handling
Explore the Lobby Read FAQ
opesia sdy Privacy Policy at opesia sdy Explained
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct, or delete any personal data we hold about you, our privacy team is reachable through three direct channels below. For account-specific requests — such as removing a linked DANA or OVO wallet — our live chat agents in Bandung handle cases around the clock, seven days a week, with an average first-response time under five minutes.

Team online

Live Chat

Available 24 hours a day, seven days a week via the chat widget inside your account dashboard. Average response for privacy requests is under five minutes, regardless of your time zone.

Email Privacy Team

Send a detailed request to our dedicated privacy address found in your account settings. We aim to acknowledge all email privacy requests within 24 hours and resolve them within seven working days.

Account Settings Panel

Navigate to Settings › Privacy inside your account to download your data, update consent choices, or submit a deletion request directly — no need to contact support for standard self-service changes.

HOW WE PROTECT DATA

Six Ways We Handle Your Information

We built our data practices around six concrete commitments, each tied to a specific part of your account lifecycle — from the moment you deposit via GoPay through to the day you…

Encrypted Storage

All personal data — including your linked DANA and OVO wallet identifiers — is stored using AES-256 encryption at rest. Encryption keys are rotated on a scheduled basis and are never stored alongside the data they protect.

Cookie Controls

We separate essential cookies (needed for login and QRIS payment flow) from analytics cookies. You can turn off analytics cookies at any time in your account's Privacy Settings without affecting your ability to deposit or withdraw.

Data Retention Schedule

Transaction records — including GoPay deposit confirmations — are kept for the period required by Indonesian financial regulations, then deleted automatically. Non-transactional data such as preferences is removed within 30 days of an account closure request.

Third-Party Sharing Limits

We share your data only with payment processors needed to clear your DANA, OVO, GoPay or QRIS transactions, and with identity-verification partners where local law permits. We do not sell your data to advertisers or data brokers.

Account Security Alerts

Every login from an unrecognised device triggers an immediate email and in-app notification. You can review the full list of active sessions under Settings › Security and revoke any session you do not recognise within seconds.

Right to Access and Deletion

You may request a full export of your personal data or a complete deletion at any time via the Account Settings panel or live chat. We confirm deletion in writing within seven working days and include a reference number for your records.

Your Privacy Questions, Answered Directly

Real questions from people who have opened accounts with us — answered honestly so you know exactly where your data goes, who sees it, and how to act on your rights at any point.

We collect your name, email address, phone number, and date of birth at registration. Once you add a payment method — DANA, OVO, GoPay or QRIS — the wallet identifier linked to that method is also stored securely against your account profile.

Your DANA, OVO, GoPay and QRIS transaction data is shared only with the payment processors that clear each transaction. No payment data is shared with advertisers, analytics resellers or any other commercial third party — only what processing requires.

Transaction records are held for the period Indonesian financial regulations require, then deleted automatically. Preference data and session logs are removed within 30 days of a confirmed closure. We send written confirmation once deletion is complete.

Yes. Go to Settings › Privacy in your account and choose 'Download My Data'. The export includes your profile details, transaction history and consent records. It is prepared within 48 hours and delivered securely to your registered email address.

Submit a deletion request through Settings › Privacy or contact live chat — available 24 hours a day. We confirm receipt within 24 hours and aim to complete deletion within seven working days, providing a reference number for your records.

We use essential cookies to keep your session active and process QRIS payments, plus optional analytics cookies. You can disable analytics cookies any time in your Privacy Settings without losing access to deposits, withdrawals or any account feature.

Go to Settings › Security immediately and revoke all unrecognised sessions. Then contact our live chat team who can freeze your account, reset credentials and review DANA or OVO transaction logs for any unauthorised activity within minutes.

Related Pages

opesia sdy Indonesia About Us Register FAQ opesia sdy Login