Reference

Your Agreement With opesia sdy Starts Here

These Terms & Conditions set out the rules that govern your account, your transactions through DANA, OVO, GoPay, or QRIS, and your access to every section of opesia…

Account Eligibility RulesDANA, OVO, GoPay & QRIS TermsWithdrawal & Deposit ConditionsAccount Suspension PolicyGoverning Jurisdiction Clause
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opesia sdy Your Agreement With opesia sdy Starts Here
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you believe your account has been handled in a way that does not match what is written here, our support team is available to clarify and resolve. Reach us through the channels below — our agents handle terms-related queries seven days a week. From Bandung to Medan, response times are kept consistent across all contact methods.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents are available from 08:00 to 23:00 WIB daily and can walk you through any specific clause or account condition you need clarified.

Email Support

Send a detailed query to our terms team at [email protected]. We aim to respond within four business hours for account-specific questions related to these Terms & Conditions.

WhatsApp Helpdesk

For faster handling of terms disputes or account restriction questions, reach us via WhatsApp. Our helpdesk team responds between 09:00 and 22:00 WIB, seven days a week.

ACCOUNT SECURITY & DATA

How We Handle Your Account Under These Terms

Our Terms & Conditions are not just a legal formality — they define how we store your data, protect your account credentials, and process every transaction you make.

Data Retention

We retain your account data for as long as your account remains active and for up to five years after closure, in line with financial record obligations applicable where local law permits. You may request a data summary at any time.

Cookie Policy

Our platform uses session and analytics cookies to maintain your login state and measure page performance. You can manage cookie preferences through your browser settings at any point without losing access to your account.

Account Security

Your account is protected by two-factor authentication, which we strongly recommend you activate via your account security settings. Any suspicious login attempt triggers an automatic email alert to your registered address.

Transaction Records

Every DANA, OVO, GoPay, or QRIS transaction is logged and visible in your account history for a minimum of 12 months. These records form part of our obligations under these Terms & Conditions.

Account Termination Rights

Under these terms, we may suspend or close an account that shows evidence of fraudulent activity, multiple account creation, or breach of eligibility conditions. You will receive written notice via your registered email before any permanent closure.

Change Requests

To request changes to your registered details — name, email, or linked payment method such as OVO or GoPay — submit a formal request through live chat or email. Identity verification is required before any change takes effect.

Questions You May Have About These Terms

The questions below reflect what you are most likely to ask when reading through our Terms & Conditions for the first time. Each answer refers directly to a specific clause or process governed by this agreement, including payment rules, account access, and data rights.

Yes. Every transaction processed through DANA, OVO, GoPay, or QRIS falls under these Terms & Conditions. Payment-specific rules — such as minimum withdrawal amounts and processing windows — are detailed in the account wallet section of your dashboard.

Depending on the nature of the breach, your account may be temporarily restricted or permanently closed. We will send a written explanation to your registered email address, and you have the right to dispute the decision within 14 days via our support team.

Yes. Under the data retention clause in these Terms & Conditions, you may request a summary of your account data at any time by contacting our support team via email at [email protected]. We aim to fulfil requests within seven business days.

We notify you of any material change by sending an email to your registered account address before the update takes effect. Continued use of your account after the notification date is taken as acceptance of the revised terms.

Yes. Certain game categories and account features are available only where local law permits. We review regional access conditions regularly, and any restriction is applied at the account level with a notification sent to your email.

Contact our support team through live chat or at [email protected] and request account closure. Any pending balance in your wallet — including funds linked to GoPay or QRIS — will be processed for withdrawal before the account is deactivated.

Yes. The same Terms & Conditions govern your participation in every game room on the platform, whether that is Buffalo King, Royal Fishing, or E-Sports Arena. Game-specific round rules are set by the provider and displayed inside the game interface.

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